General Questions

General Questions - FAQs

1. Do you have a printed catalog?
   We do not offer a print catalog but all items we carry are listed on our website and updated daily
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2. Are all products in stock?

   Yes, all of the products on the website are in stock and ready to ship from our warehouse in Southern California. Sold out items are marked and cannot be ordered.

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3. How much is shipping?
   To check shipping, add the item(s) you want to your cart. At the right side of the shopping cart page, select your state and enter the zip code of the address you will be shipping to and our website will show you all available shipping methods available.
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4. How do I check the status of my order and get the tracking number?

   We send status updates and tracking numbers via email. Usually if you have not received your shipping email, it has been blocked by a spam blocking service or it may be in the junk email or spam folder of your email box. If you have a spam blocker installed please make sure to allow emails from support@heidenwatchwinders.com.

   The status of your order can also be looked up online on our Order Status page.

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5. When will my order to ship?

   Orders are usually shipped out within 24 hours except on weekends. All orders placed before 8AM Pacific time will ship the same day otherwise they will ship on the next business day.

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6. When will my order arrive?

   For USPS first class and priority, it will usually arrive in 1-3 business days but it is not guaranteed.

   For UPS Ground, it will usually arrive in 1-5 business days. UPS will deliver Monday-Friday. Please refer to the chart below for ground delivery times.

   For UPS express shipments, depending on the service chosen it will arrive in 1-3 business days. UPS express shipments are only delivered Monday-Friday; we do not offer Saturday delivery service. If you are not sure please Contact Us to get the exact date of arrival.

   

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7. What is your return or exchange policy?
   Please refer to the Shipping and Returns page for our return/exchange policy.
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8. Do you accept checks or money orders?
   We do not accept checks or money orders. We currently accept Visa, Mastercard, Discover, American Express and Paypal.
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9. Do you ship to APO/FPO addresses?
   We currently do not ship to APO or FPO addresses.
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10. Do you ship internationally?
    We currently only ship to the US and Canada.
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